Privacy Policy

At Effortlessly Yours, we value your privacy and are committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020.

What Information We Collect

When you make a booking or contact us, we may collect:

  • Your name
  • Phone number
  • Email address
  • Delivery address
  • Billing and payment information
  • Any information you provide when contacting us

How We Use Your Information

We use your information to:

  • Process and manage your hire bookings
  • Arrange dispatch and delivery of your order
  • Contact you about your hire
  • Respond to your questions or enquiries
  • Improve our customer service
  • Meet our legal obligations where required

Protecting Your Information

We take reasonable steps to keep your personal information safe and secure. Your information is only accessible to those who need it to operate our business. Our online store is powered by Shopify, which maintains its own security and privacy standards. You can review Shopify’s Privacy Policy here.

Sharing Your Information

We do not sell or rent your personal information to anyone. We may share your information with trusted service providers when necessary to operate our business, such as payment processors, courier services, or accounting providers. These providers are expected to protect your information in accordance with applicable privacy laws. We may also disclose your information if required by law.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like your information removed, please contact us and we will do our best to assist.

Marketing

We may occasionally send updates about new arrivals, promotions, or special offers if you have chosen to receive them. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.

Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and ask us to correct it if it is inaccurate. To make a request, please contact us.

Cookies and Website Data

Our website may use cookies or similar technologies to improve your browsing experience and help us understand how visitors use our site. You can adjust your browser settings to manage cookies at any time.

Changes to This Policy

We may update this Privacy Policy from time to time in line with changes to our business or applicable law. Any changes will be published on this page.