Terms & Conditions

By booking a dress with Effortlessly Yours, you agree to the following Terms & Conditions.

1. Bookings

All bookings are subject to availability.
A booking is confirmed once payment has been received.

2. Hire Period

Your hire period begins on the agreed receive date and ends on the agreed return date.
Dresses must be returned on time.
Late returns may incur additional daily charges, especially if the item is reserved for another booking.

3. Care of the Dress

While the dress is in your possession, you agree to:

Treat it with reasonable care.
Avoid unnecessary damage.
Not alter, cut, hem, pin permanently, dye, or modify the garment in any way.
Return all items provided with the hire in the original garment bag.

4. Cleaning

Cleaning is included in your rental and is taken care of by us upon return. Please do not wash, spot-treat, dry clean, or attempt to remove stains yourself -doing so may cause damage and result in additional charges.

5. Damage, Loss & Damage Protection

Normal wear and tear is expected. You are responsible for any damage beyond normal wear, or loss of a garment during the hire period.

We offer optional Damage Protection for $15 at checkout, which covers minor accidental stains, snags, and repairs. It does not cover loss, theft, or severe damage.

If damage is assessed as beyond what is covered, we will contact you with a repair or replacement quote. Charges will be applied to the payment method on file. Please notify us as soon as possible if damage occurs during your hire.

6. Cancellations & Store Credit

We do not offer cash refunds on hire bookings. The following cancellation policy applies:

Cancellations made 7 or more days before your dispatch date will receive a full store credit.
Cancellations made within 48 hours of your dispatch date are non-refundable.
Store credit is valid for 12 months from the date of issue.

Nothing in these Terms & Conditions limits your rights under New Zealand consumer law.

7. Sizing

We provide sizing information to help you choose the best fit. As fit varies between styles and individuals, we cannot guarantee a perfect fit. As all hires are reserved in advance, refunds are not available due to sizing issues. We recommend reviewing measurements carefully and contacting us before booking if you are unsure. Try-ons are available for customers within the Wellington region.

8. Returns

All dresses must be returned by the agreed return date in the condition they were received, allowing for normal wear. Full return instructions are included with your delivery.

If your dress arrives damaged, incorrect, or not as described, please contact us with photos so we can assist you promptly.

Failure to return a dress may result in additional charges including the full replacement cost of the garment.

9. Liability

Effortlessly Yours is not responsible for:

Injury resulting from the use of our garments.
Loss of personal belongings.
Indirect or consequential loss arising from your hire.
Delays caused by courier services once a parcel has been dispatched.