Returns

At Effortlessly Yours, we want your rental experience to be seamless from start to finish. Please take a moment to read our returns policy before placing your order. For full details, refer to our Rental & Delivery Policy's.

Returning Your Hire

All garments must be returned by the agreed return date. Full return instructions will be included with your dress -please read these carefully before sending your garment back. Please take dress to your local post shop - do not place in mail box.

Cleaning

Please do not attempt to wash, spot-treat, or dry clean the garment yourself - doing so may cause damage and result in additional charges. Cleaning is included in every rental and is taken care of by us upon return.

Cancellations & Store Credit

We do not offer cash refunds on hire bookings. Where eligible, store credit will be issued instead. Here’s how we handle cancellations:

  • Cancellations made 7 or more days before your dispatch date will receive a full store credit.
  • Cancellations made within 48 hours of your dispatch date are non-refundable.
  • Store credit is valid for 12 months from the date of issue.

If your event is cancelled unexpectedly, please reach out to us as soon as possible and we’ll do our best to help.

Damaged or Lost Items

Renters are responsible for any damage beyond normal wear and tear, or loss of a garment during the hire period. We offer optional Damage Protection for $15 at checkout, which covers minor accidental stains, snags, and repairs. It does not cover loss, theft, or severe damage.

If damage is assessed as beyond what is covered, we will contact you with a repair or replacement quote. Charges will be applied to the payment method on file. We do not offer refunds in lieu of damage charges - store credit may be issued at our discretion.

Late Returns

Please ensure your garment is returned by the agreed date. Late returns may incur additional daily charges, as items may be reserved for another booking. Please contact us as soon as possible if you anticipate a late return.

Condition on Arrival

If your dress arrives damaged, incorrect, or not as described, please contact us with photos so we can assist you promptly.