Rental Policy

Damage Protection (Insurance)

  • Optional Damage Protection is available at checkout for $15. This covers accidental damage during your hire period including minor stains, snags, and repairs. It does not cover loss, theft, or severe damage.

Hire Dates & Delivery

  • Express Post hires dispatch Monday-Saturday 1pm cut off time.

Booking Changes

  • Date changes to existing bookings can be requested and are subject to availability. Please contact us as soon as possible if you need to amend your hire dates.

Sizing & Fit

  • We recommend carefully reviewing the size guide and measurements listed on each product page before booking. As all hires are reserved in advance, we are unable to offer exchanges if a dress does not fit. 

Cancellations & Refunds

  • We do not offer cash refunds on hire bookings. Cancellations made 7 or more days before your dispatch date will receive a full store credit. Cancellations made within 48 hours of your dispatch date are non-refundable. Store credit is valid for 12 months from the date of issue.

Cleaning

  • All garments are cleaned between every hire. Please do not attempt to clean, spot-treat, or iron the dress yourself.

Damage Assessment

  • If damage is assessed as beyond normal wear or exceeds what is covered by the optional Damage Protection, we will contact you with a repair or replacement quote. Charges will be applied to the payment method on file. We do not offer refunds in lieu of damage charges -store credit may be issued at our discretion.

Delivery Delays

  • We dispatch via Express Post and take care to meet your hire dates. However, we are not liable for delays caused by the courier once the parcel has been dispatched. We recommend booking with a buffer day where possible.

Garment Condition

  • Please note that all of our pieces are loved favourites, worn and cherished by our community time and time again. While each item is carefully inspected, steamed, and cared for between rentals, they may show minor signs of wear. We believe this is part of their charm and their story. If you have any questions about the condition of a specific piece, please don't hesitate to reach out before booking.

Condition on Arrival

  • If your dress arrives damaged, incorrect, or not as described, please contact us asap with photos so we can assist you promptly. Refunds or store credit for condition concerns raised after the hire period has commenced - will be considered on a case-by-case basis.