FAQs
How does dress rental work?
Browse our collection, choose your favourite dress, book your dates, and enjoy wearing it for your special occasion. Simply return it by the agreed return date -we'll take care of the cleaning.
How far in advance should I book?
We recommend booking as early as possible to secure your dates at least 3 days if shipping- especially during peak seasons. Popular styles book out quickly.
How do I know what size to order?
Each dress includes sizing information where available. If you're unsure, send us a message - we're happy to help you find the best fit.
Can I try on dresses before booking?
Yes! Try-ons are by appointment only. Contact us to arrange a suitable time.
How is my dress delivered?
All orders are dispatched via Express Post. We dispatch Monday- Friday, with a 1pm cut-off.
What if my dress arrives late due to courier delays?
We take care to dispatch on time, but we are not liable for delays caused by the courier once the parcel has been dispatched. We recommend booking with a buffer day where possible. If you experience a delay, please contact us and we'll do our best to help.
What condition will the dress arrive in?
All dresses are cleaned and inspected before every dispatch. Please note that all of our pieces are loved favourites, worn and cherished by our community time and time again. While each item is carefully inspected, steamed, and cared for between rentals, they may show minor signs of wear. We believe this is part of their charm and their story. If you have any questions about the condition of a specific piece, please don't hesitate to reach out before booking. If your dress arrives damaged, incorrect, or not as described, please contact us so we can assist you promptly.
Do I need to wash the dress before returning it?
No. Please do not wash, spot-treat, or dry clean the dress yourself. Cleaning is included in your rental and attempting to clean it may cause damage.
What do I return the dress in?
Please return the dress in the original garment bag using the return instructions provided. Dresses must be returned unwashed and as received.
What if I'm running late returning my dress?
Please contact us as soon as possible. Late returns may incur additional daily rental charges, especially if another customer is waiting for the same dress.
Can I alter the dress?
Dresses must not be altered, pinned permanently, cut, hemmed, or modified in any way.
What happens if I accidentally stain or damage the dress?
We understand that accidents happen. Please let us know as soon as possible. We offer optional Damage Protection at checkout for $15, which covers minor accidental stains, snags, and repairs. It does not cover loss, theft, or severe damage. If damage exceeds what is covered, we will contact you with a repair or replacement quote.
Can I cancel my booking?
Please contact us as soon as possible if you need to cancel. Cancellations made 7 or more days before your dispatch date will receive a full store credit. Cancellations made within 48 hours of your dispatch date are non-refundable. Store credit is valid for 12 months from the date of issue.
Do you offer refunds?
This will be on case by case basis but we do not usually offer cash refunds on hire bookings. Although we do offer store credit. Please refer to our Rental Policy for full details.
What if the dress doesn't fit?
We recommend checking sizing carefully before booking, we're happy to answer any questions beforehand. As all hires are reserved in advance, we are unable to offer refunds or exchanges if a dress does not fit.
How do I use a gift card?
Once you receive your gift card, you'll be emailed a unique code. Simply enter this code at checkout in the discount code field and the value will be automatically deducted from your order total. Any remaining balance stays on your code for future use.
How do I contact you?
You can reach us through our social media pages or website contact form. We'll respond as quickly as possible.
Still have a question?
We'd love to help! Send us a message and we'll get back to you as soon as we can.